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F.A.Q
FREQUENTLY ASKED QUESTIONS
The frequently asked questions are designed to provide you with very clear and concise answers to the most common questions about our production. If you cannot find an answer to your question here, click on the orange WhatsApp icon at the bottom for direct information.
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1. What are the costs for renting a venue?The costs for renting a venue vary per provider. Each provider has its own terms and price quotes, ranging from €350 to €2000. Prices can also vary depending on your stay.
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2. Why are the travel costs not included in the calculation?We cannot calculate the costs for the round trip in advance. We will charge travel costs afterwards on the invoice. We charge €0.85 per kilometer driven.
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3. What are the costs for an figuration?The costs for hiring an figuration vary based on the assignment. Each figuration has their own terms and price quotes, ranging from €150 to €1000. Rates can also vary based on the VAT rate.
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4. When can I expect my project?• Music video: 10 to 15 business days • Photo sessions: 10 to 15 business days • Event video: 10 to 15 business days • Wedding film: 10 to 15 business days • Color correction: 10 to 15 business days • Mixing and mastering: 10 to 15 business days • Editing only: 10 to 15 business days • Drone footage: 3 to 5 business days • Filming only: 3 to 5 business days • Music recording: 3 to 5 business days • Event photography: 3 to 5 business days All projects differ in terms of planning, ideas, and changes.
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5. How will my project be delivered?The digital files will be delivered via email or USB stick unless otherwise agreed upon. Delivery will only occur once payment for the service, files, or product has been received. Delivery times for digital files may vary due to illness, accidents, technical issues, or other forms of force majeure.
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6. How can I cancel my booking?You can cancel your project free of charge up to one week before the agreed date. Cancellations within one week: The contractor reserves the right to retain 50% of the deposit. Cancellations within 24 hours prior to the project: The contractor reserves the right to charge 75% of the total amount. Cancellations after the project has begun: The contractor reserves the right to charge 100% of the total amount. For specific categories such as: Music Videos Film Commercials After-Party Videos Wedding Videos For these projects: If canceled three weeks before the start date, a full refund of the deposit will be issued. Cancellations within the three weeks leading up to the project will result in 100% of the deposit being retained, due to the detailed planning and preparation these projects require. In case of force majeure In situations such as illness, you can coordinate with us to explore alternative solutions. If unforeseen circumstances make it impossible for us to execute your project, we will strive to find a suitable replacement that meets your needs and maintains our standards. How to cancel? Cancellations or rescheduling must be done via email. Please ensure sufficient notice to avoid additional charges.
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7. How should I make the payment?The designer requires only a deposit before the start of the project. This deposit arrangement applies only to services (Wedding Video or Event Video/Photography) projects. All other service projects require immediate payment to confirm your request. Payment should be made within fourteen days of the invoice date. After this period, the client is in default and is liable to pay statutory interest, increased by 30%. If the designer incurs higher costs and/or performs additional work that is reasonably necessary, these costs will be passed on to the client. By paying the deposit, both the designer and the client agree to the stated terms and conditions.
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8. How will I see my design and/or post-production work?The designer will make every effort and act to the best of their ability given the existing circumstances during the project. The client is obligated to make the conditions as favorable as possible for the designer and to take necessary measures, including but not limited to instructing other involved parties. The designer will deliver the images in their usual style, applying general image optimization to aspects such as lighting, color, contrast, and cropping. Any additional post-production work outside of this will only be done after consultation with the designer and may incur extra costs.
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9. How does a booking proceed with AmraXismet?A booking is finalized by following these steps: 1. An introductory meeting 2. Drafting and signing of the design agreement 3. Payment of the deposit A booking is only confirmed once the deposit amount has been received and paid, and the agreement has been signed by both the designer and the client.
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10. What are the publicity rights / Copyright policies at AmraXismet?The client receives usage rights for the provided material. These rights are limited to private use only. It is not permitted to use the material for business (commercial or non-profit) purposes. Note that this rule applies only to private users and/or TFP (Time for Print) productions. Different publicity Rights / Copyright policies apply to business companies and commercial clients. Publication of photos on the internet is only allowed if the designer is explicitly credited with the photo and/or if there is a reference to the designer’s website, Instagram account, or Facebook account. AmraXismet reserves the right to use the digital product files for its own promotional purposes, including but not limited to websites and blogs, advertisements, social media (Facebook, Instagram, etc.), and trade show materials.
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11. Does AmraXismet have the right to use my projects for promotion?Yes, if you do not buy out the commercial logo rights and it remains in a video or project we create, AmraXismet reserves the right to use and share your project for our company's promotional purposes. You remain the owner of the project. However, you only grant us permission to use it in ways necessary to deliver, improve, promote, and to improve ourselves protecting our services.
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12. Why does my digital product/file have an AmraXismet watermark?There are several important reasons why your digital images or photos are watermarked: ​ Protection of Unpaid Digital Products: Your digital product/file is a protected and unpaid digital asset. Preview Purpose: The watermark serves as a preview to prevent unauthorized changes or use without our permission. Prevention of Theft and Copyright Infringement: It helps prevent the risk of theft, copying, or misuse of copyright material. Traceability: The watermark can be traced via legal cyber copyright generators if misused.
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13. Are there costs for changing a sound or music in AmraXismet digital media?Changing music in a music video project is free of charge. However, this applies only to music videos produced by AmraXismet. For changes to audio in other types of digital media, such as: - Wedding Videos - Documentaries - Advertisements - Event Videos Additional costs may apply.
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14. Will we also receive the recorded footage and/or audio?The raw footage/audio we record remains in our possession. These are often large files with many clips that we do not use in the final product. Our professional editors process these for you to create a polished result. If you wish to obtain your raw footage/audio, please email us at AmraXismet@hotmail.com.
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15. What does a video/film production cost?Since we always provide customized services, this is a difficult question to answer. The cost depends on several factors, such as the number of shooting days. For a shooting day with one organizer, we charge approximately €1000. After this, editing begins. Generally, our prices range between €2000 and €5000, excluding VAT, but this can vary depending on the project. An (online) commercial can cost upwards of €10,000.
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16. What is AmraXismet's return policy?All sales are final and non-refundable once your order has been completed and delivered. We do not offer returns or refunds once the project has started. If you have any concerns or issues, please contact us directly to discuss possible solutions.
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17. How does AmraXismet operate?AmraXismet's process: Click here for a detailed overview of our workflow.
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18. Why am I seeing an error message in my invoice overview?If you receive a "404 Page Not Found" error message when opening your invoice, this may be because the invoice was not downloaded from our portal within the valid period. Don't worry! You can easily request a new invoice by contacting our customer service and providing your Request Number. We will then send the invoice directly to the email address we have on file!
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19. Why did I receive a payment reminder?A payment reminder is sent to notify you of an overdue invoice. It also requests that you settle the invoice within a short timeframe. It serves as a friendly prompt to pay the outstanding amount within a short period. If payment is not made, further collection actions may be taken with the help of our collection agency, Nova Incasso.
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20. What is AmraXismet's privacy policy?AmraXismet Privacy Policy: Click here for a detailed overview of our Privacy Statement.
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21. What equipment does AmraXismet use for filming?We use various types of cameras for filming. For high-end films, we use the BlackMagic Cinema 12K-OLPF Camera. Additionally, we employ the Canon R5 for 8K photography and the BlackMagic Cinema 6K Pro for music videos. These top-of-the-line cameras film in UHD resolutions ranging from 8K to 12K, providing the sharpest images. We also use high-quality lenses such as CineFilm lenses and Sigma lenses of various types and sizes. Additionally, we work with a gimbal, an automated stabilizing camera mount. Furthermore, we are equipped with lighting, tripods, and sound equipment.
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22. Do you also film with drones?Absolutely! However, it's important to note that we can't film with drones everywhere due to changing regulations. You can always ask us for specifics on this, and we’ll be happy to assist you!
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23. How long does it take to get a response to my request?After you submit your request, we will contact you within 24 to 48 hours.
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24. Is the music you use royalty-free?We always ensure that the music we use can also be used by our clients. We provide this service at no extra cost.
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25. I have a small budget; can I still work with AmraXismet?We produce films for a range of budgets. At AmraXismet, you can get a music video starting from €500, excluding VAT and travel expenses.
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26. How many rounds of feedback/changes or modification plan are included, and what are the costs associated with them?In most cases, we offer one or two rounds of feedback/adjustments at no extra cost. If additional rounds are needed, there will be extra charges. These costs typically range between €60 and €100 per additional feedback/adjustment round. This information is also outlined in our Terms and Conditions.
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27. How large is the AmraXismet team?The size of our team varies with each project and season. Currently, we have a core team of eleven people. For each assignment, we hire external professionals as needed.
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28. What is AmraXismet's liability for damage during a project?AmraXismet is not responsible for any accidents involving third parties during a project or at any rented project locations. By requesting our services, you automatically agree to our Terms and Conditions (Liability Limited). According to the law, you must compensate for damages if you are at fault for failing to meet the terms of an agreement. In cases of excessive or complete exclusion of liability, a judge may deem the clause unreasonable and dismiss it in its entirety. In such cases, you would typically still be required to pay full compensation for damages. We advise against bringing third parties or unwanted guests to the set, as this falls under your own liability risk.
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29. How does travel expense reimbursement work for freelancers and AmraXismet assistant TFP?If we invite you to assist with a media production at one of our locations, you may incur travel expenses, which can often be reimbursed. We will reimburse your travel expenses if the following two conditions apply: 1. You have been invited by us to assist with an AmraXismet media production. 2. Your one-way trip is 15 kilometers or more, calculated from the address we have on file (the address where we sent the invitation). You will not receive travel expense reimbursement in the following cases: - You come to assist under TFP (Time for Print) without an invitation. - You volunteer as a freelancer at our request. - Your one-way trip is less than 15 kilometers. What is the amount of the travel expense reimbursement? The travel expense reimbursement is €0.21 per kilometer. You will be reimbursed for both the outbound and return trip. The type of transportation you use does not affect the calculation. We use the ANWB Route Planner to determine the number of kilometers, based on the fastest route. When will the money be in my account? The money will be deposited into your account within 14 working days after the request date. Click here to claim your travel expense reimbursement as a Freelancer / AmraXismet assistant.
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30. What is a treatment?In the context of media production, a "treatment" is a detailed document that outlines the concept, structure, and approach for a project, such as a film, video, or advertisement. It serves as a blueprint and provides an overview of the project's narrative, visual style, tone, and key elements. The treatment is used to communicate the project's vision to clients, producers, or other stakeholders and helps in planning and securing approvals before production begins. Treatments are PDF documents that outline the general idea for the production of music videos. They describe the style, concept, and scope of the music video through words and images. If you’ve ever had to write a treatment for a music video or corporate film, it can feel overwhelming or challenging. Therefore, we consider this an exclusive service for music video or corporate film requests. At AmraXismet, a treatment for a low-budget music video starts at €60. The cost can rise to €150 or €250, depending on the size of the budget, script, and concept.
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31. What are AmraXismet's contact details?Here are AmraXismet's contact details: - KVK Number: 91035562 - VAT Number: NL004860467B57 - IBAN Number: NL11KNAB0615932150 - SWIFT/BIC Code: KNABNL2H - Contact Number: +31686451053 - General Email Address: AmraXismet@hotmail.com For more information about our company, you can find it via this link.
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32. What is the address or location of the AmraXismet company?The AmraXismet company is located in two places: Holland Address: Heesterveld 132, 1102 SC Amsterdam Contact Number: +31 6 8645 10 53 Spain Adress: Calle lepanto 28, 31592 Navarra - Cintruénigo Contact Number: in Process
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33. What is AmraXismet?AmraXismet is a mirrored brand name representing Karma Kismet. - Karma stands for the concept of "action and deeds." - Kismet refers to "fate and the course of events." We believe that where there are good projects and actions, there is also a high standard of quality and outcome! AmraXismet is a company specializing in media production services, including video and film production, photography, and related creative services. We offer customized solutions for various types of projects, such as music videos, corporate films, and events. Our team combines expertise in filming, editing, and post-production to deliver high-quality results tailored to our clients' needs.
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34. Can I purchase additional photos with my photoshoot package?Yes, absolutely! At AmraXismet, we offer the option to add extra photos to your photoshoot package at a rate of €5 per photo, excluding VAT. After the photoshoot, you’ll receive a selection of the best images, and you can choose additional photos to include in your package if you wish. If you have specific questions or would like more details about pricing, please feel free to contact us. We’re happy to tailor your package to best fit your needs and preferences.
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